We at Urbanewears want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a hassle-free return and refund policy.
Return Policy
- You can return any product within 7 days from the date of delivery. The returned product must be in new and unused condition with all tags and labels attached.
- Products bought on sale cannot be returned or exchanged.
- To initiate a return, please contact our customer service team at [email protected] and provide your order number and the reason for the return. Our team will guide you through the process.
- Once the product is received, it will be inspected for its condition. If it meets our return policy guidelines, we will process the refund.
Refund Policy
- We offer a full refund on the product price for returns made within 7 days of delivery. However, a 10% restocking fee will be deducted from the refund amount.
- The refund will be processed back to the original payment method used during the purchase.
- Refunds may take up to 14 business days to reflect in your account, depending on the payment method and bank processing time.
Please note that Urbanewears reserves the right to reject returns that do not meet our return policy guidelines.
For any further queries or clarifications, please contact our customer service team at [email protected]